Terms and conditions
Test Your Food Sensitivity (a trading style of Simply Sensitivity Checks Limited)
By continuing to browse the Test Your Food Sensitivity website and/or purchasing a product from this site, you are agreeing to the following terms and conditions.
Test Your Food Sensitivity trading address is Suite 7 (3rd floor), The Old Granary, Cotton End, Northampton, NN48HP
www.testyourfoodsensitivity.com (the “Website“) is owned by and operated by Test Your Food Sensitivity (a trading style of Simply Sensitivity Checks Limited) (“we” or “us“).
Company Registration Number 12834496
Full payment must be received in full prior to starting your purchase being dispatched.
We accept the following methods of payment:
PayPal and – all major credit and debit cards accepted.
You will be provided with a link to complete your test submission form which will then need to be filled out and submitted. You are responsible for the postage costs of delivery to our testing centre as detailed in this document. We cannot be held responsible for failure to receive items that are not sent to us via a recorded or signed-for delivery method. Your results are emailed to your chosen email address within 3-5 working days of us receiving your sample. We do not provide printed copies of your results however the PDF you are sent is high quality if you decide to print this at home.
Damage, loss or theft of sample
We cannot be held responsible for the damage, loss or theft of samples that have not been received by us.
If you wish to reschedule your test, we will honour your original email up to 12 months following the receipt of your payment. Changing the date of your test does not incur any additional charges within this period.
Refund Policy – 100% SATISFACTION GUARANTEE
We are so confident our tests can help you, we offer a 100% guarantee if you are not completely satisfied with your results. To be eligible you need to have followed the elimination diet for a minimum of six weeks upon receiving your test results and kept a valid food diary. The food diary will need to be supplied for examination by our nutritionist before any refund can be processed. If at the end of the six weeks you do not see any improvement in your symptoms, you are entitled to a full refund.
To claim your refund, please supply our support team with the following details:
Name used to purchase
Email address used to purchase
Website order number
Date of purchase
Full six week food diary
N.B. Refunds can only be claimed within 90 days of purchase.
Please contact us at firstname.lastname@example.org
If you are not satisfied with our services, please contact us as soon as possible to assist you in resolving any issues.
Opening a claim on PayPal or Stripe will significantly delay the resolution process.
Groupon customers will need to contact Groupon Customer Services if they want a refund as we cannot influence this.
These Terms and Conditions are governed by the laws of England and Wales and will be interpreted in accordance with the English courts. The English courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.
Health and nutritional information
If you have any health conditions or concerns you are responsible for checking with a registered medical practitioner. We recommend that anyone changing their diet should consult a registered medical practitioner in the first instance.
Our website and other information that we may send you provides general information on health and nutrition. This does not in any way constitute medical advice and is not tailored to your specific requirements.
Right to cancel
All orders may be cancelled and full refunds issued at any time prior to shipment of the sample collection pack(s), test kit(s), or other merchandise or supply or your unique reference number for non test kit(s) orders.
In accordance with the Distant Selling Regulations, you may cancel an order within seven day of its receipt by us. To cancel an order under the DSRs, you must notify Test Your Food Sensitivity by email or post informing Test Your Food Sensitivity that the order is being returned under the 14-day cooling-off period. We will issue a refund within 30 days after receiving the cancellation request. For more information on the DSRs, please visit https://www.gov.uk/online-and-distance-selling-for-businesses/overview.
Under no circumstances will we issue a refund after a sample collection pack or test kit has been used.
Effects of Cancellation
When an order is cancelled, we will reimburse all payments received toward its fulfilment, including the cost of delivery, except for payments made due to your selection of a delivery method other than our least expensive standard-delivery option.
We reserve the right to deduct from the reimbursement the loss in value of any goods returned, if such loss is the result of damage incurred while the goods were in your possession; this is understood to be the time between your receipt of the goods and our receipt of them following a successful cancellation request.
We will make the reimbursement without undue delay, and not later than:
• 30 days after the day we receive back from you any goods shipped to you in fulfilment of the order,
• 30 days after the day you provide evidence that you have returned the goods, or
• If there were no goods supplied, 30 days after the day on which we receive notice of your decision to cancel your order.
Reimbursement will be made as a credit against the same means of payment you used for the order’s initial transaction, unless you expressly indicate a preference for reimbursement by other means. No fees attach to the reimbursement.
Notice of cancellation notwithstanding, we may withhold reimbursement until we have received all goods shipped to you in fulfilment of the order, or you have supplied sufficient evidence of having returned the goods.
You bear the cost of returning the goods to us. You should return with all deliberate speed any goods shipped to you in fulfilment of a cancelled order, in any event no later than 90 days from the day on which you inform us of your intention to cancel the order. This requirement is fulfilled if you return the goods before the 90-day period has expired, regardless of whether we have taken receipt of the goods.
While the goods are in your possession, you are liable for any diminishment of their value not resulting from the handling necessary to establish their presence and condition.
If you purchased the goods from an affiliate or other third party, you must pursue cancellation through the company with whom you placed the order, and not through Test Your Food Sensitivity.
Our test and this website does not make a medical diagnosis nor is it intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified health provider if you have a medical condition or with any questions you may have regarding a medical condition and/or medical symptoms. Never disregard professional medical advice or delay in seeking it because of something you have read on this website. All probable or possible diagnoses generated by the test or this website need to be discussed and confirmed with a qualified medical practitioner.
If you think you may have a medical emergency, call your doctor or the emergency services immediately.
Reliance on any information provided by this Website is solely at your own risk. Some of the content on this website may be provided by third parties and we are not in a position to verify this content. We do not warrant that any such third party content is true, accurate or complete. Our test does not measure type IgE allergies or IgG antibodies. Since these reactions can be serious, you should seek the help of an allergy specialist.
Please note that the number of items and items listed within a specific test are subject to change and our website may not reflect exactly what is included in one of our tests. Please contact our customer support team if you wish to confirm if a specific item is included within a test.