Returns & Refunds
Refund Policy – 100% SATISFACTION GUARANTEE
We are so confident our tests can help you, we offer a 100% guarantee if you are not completely satisfied with your results. To be eligible you need to have followed the elimination diet for a minimum of six weeks upon receiving your test results and kept a valid food diary. The food diary will need to be supplied for examination by our nutritionist before any refund can be processed. If at the end of the six weeks you do not see any improvement in your symptoms, you are entitled to a full refund.
To claim your refund, please supply our support team with the following details:
Name used to purchase
Email address used to purchase
Website order number
Date of purchase
Full six week food diary
N.B. Refunds can only be claimed within 90 days of purchase.
Please contact us at firstname.lastname@example.org
If you are not satisfied with our services, please contact us as soon as possible to assist you in resolving any issues.
Opening a claim on PayPal or Stripe will significantly delay the resolution process.
Groupon customers will need to contact Groupon Customer Services if they want a refund as we cannot influence this.
These Terms and Conditions are governed by the laws of England and Wales and will be interpreted in accordance with the English courts. The English courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.
Health and nutritional information
If you have any health conditions or concerns you are responsible for checking with a registered medical practitioner. We recommend that anyone changing their diet should consult a registered medical practitioner in the first instance.
Our website and other information that we may send you provides general information on health and nutrition. This does not in any way constitute medical advice and is not tailored to your specific requirements.
Our test and this website does not make a medical diagnosis nor is it intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified health provider if you have a medical condition or with any questions you may have regarding a medical condition and/or medical symptoms. Never disregard professional medical advice or delay in seeking it because of something you have read on this website. All probable or possible diagnoses generated by the test or this website need to be discussed and confirmed with a qualified medical practitioner.
If you think you may have a medical emergency, call your doctor or the emergency services immediately.
Reliance on any information provided by this Website is solely at your own risk. Some of the content on this website may be provided by third parties and we are not in a position to verify this content. We do not warrant that any such third party content is true, accurate or complete. Our test does not measure type IgE allergies or IgG antibodies. Since these reactions can be serious, you should seek the help of an allergy specialist.
Please note that the number of items and items listed within a specific test are subject to change and our website may not reflect exactly what is included in one of our tests. Please contact our customer support team if you wish to confirm if a specific item is included within a test.